Shipping and Returns
All orders will be processed and dispatched as soon as possible, usually within 24 hours apart from all orders fitted with prescription lenses - please allow between 7 to 10 working days for prescription orders and an extra 3 working days for Mirror and A/R coated orders. All orders for prescription products must be accompanied by a written prescription less than 2 years old, from a registered medical practitioner or optometrist. A clear fax or photocopy is acceptable.
If for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 30 days of receipt, and we will issue a full refund for the price you paid for the item.
You must contact us to request a returns number before you return any item. Our returns address is: 19 Allendale Gardens Doncaster DN5 8BL U.K.
Products must be returned in the same condition that they were dispatched to you and must be unused. They must also include all original packaging and documentation. Returned items must be sent by insured carrier at the buyers expense to cover the full cost of the item. Any damage or loss to either the product, packaging or the documentation will affect the amount of refund made.
All sunglasses fitted with your prescription lenses and Limited Edition sunglasses are excluded from our money back guarantee.
For all enquiries contact us at firstname.lastname@example.org.